Frequently Asked Questions

Can't find what you are looking for?

E-mail us:

info@higharches.co.uk

ORDERS

Where is my order?

Your order should reach you within 1 - 3 days (UK,Scotland&Ireland), Europe 3-5 days, USA 3-5 days, New Zealand 3-5 days, Australia 3-5 days.

Times may vary depending on your location.

You can write to us: info@higharches.co.uk

How long will I wait for my socks?

We dispatch orders every day as soon as we have received payment confirmation for your order. In the case of bank transfers we wait until the payment has been credited to our bank account โ€“ which usually takes one working day. 

Can I cancel my order?

If you would like to cancel your order after you have already made the payment for it, please notify us as soon as possibly by email or by phone as we aim to deliver your socks as soon as possible after receiving your payment. Therefore, if we do not receive any notification that you would like to cancel your order you will receive it as soon as possible after you have made the payment.

The socks I have received were damaged. What shall I do?

If you notice a manufacturing defect on your socks when you receive your order, please contact us and we will try to resolve the problem as soon as possible.

SOCKS

What size shall I order?

Our dress socks are corresponding regular size.

36-44 EU size

5-11 UK size

Where are High Arches produced? 

High Arches sock are products of a high quality.

We work on our designs in Newcastle-upon-Tyne, UK.

We work very closely with our manufacturer in China who ensures we deliver the best quality possible. 

What are High Arches made out of?

We use combed cotton to produce soft and breathable socks for you. 

Cotton 80% , Polyamide 17% , elastane 3%

Seamless Toe ensure comfort for your toes giving you superb quality feel at the feet.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we canโ€™t offer you a refund or exchange. Please follow the link for more information https://www.higharches.co.uk/shipping-returns/