FAQ

Q

How do I get in touch about wholesale?

A

Please send all wholesale inquiries to info@higharches.co.uk

Q

How long will I wait for my socks?

A

We dispatch orders every day as soon as we have received payment confirmation for your order. In the case of bank transfers we wait until the payment has been credited to our bank account – which usually takes one working day. 

Q

Can I cancel my order?

A

If you would like to cancel your order after you have already made the payment for it, please notify us as soon as possibly by email or by phone as we aim to deliver your socks as soon as possible after receiving your payment. Therefore, if we do not receive any notification that you would like to cancel your order you will receive it as soon as possible after you have made the payment.

Q

The socks I have received were damaged. What shall I do?

A

If you notice a manufacturing defect on your socks when you receive your order, please contact us and we will try to resolve the problem as soon as possible.

Q

What size of socks shall I order?

A

Our dress socks are corresponding regular size.

5-11 UK size

7 - 12 UK size

Children 1 - 2 yrs old

Please read the full description of items.